About The Role
At Going, our mission is to help people travel and experience the world. To achieve this mission, we discover opportunities to provide outstanding value for our members in ways that work for our business. We are looking for an experienced Senior UX Researcher who is passionate about creating impactful research that will help us stay true to our mission.
We take research seriously. Our product teams work within the research based Continuous Discovery methodology, you will help facilitate this while diving deep into project based research as well. As our only Senior UX Researcher, you will play a key role in connecting our members’ needs and experiences by conducting comprehensive end-to-end research ranging from initial exploratory initiatives all the way through post-release validation.
Data-informed (qualitative and quantitative) decisions are critical to our product teams, as a result, you will be tasked with helping to define various opportunities (our member needs, pain-points, wants), selecting the best research methods and synthesizing insights so they can be shared with the rest of the team.
In the short term, you will:
- Become familiar with our systems, style, and process
- Participate in Continuous Discovery Habits and coach others on qualitative research
- Lead your own discovery and interviews with members to understand pains, gains, and Jobs to be Done
- Guide research activities to define current member pain points and map ideal future experiences
- Facilitate research by collecting, analyzing, and producing insights to guide the team toward user outcomes
- Collaborate with cross-functional project teams to support the design and creation of new products and features
What you bring to the table:
- 4+ years of professional experience, including 2+ years in User Research
- Experience conducting research with a solid understanding of quantitative and qualitative methodologies
- Analytical, data-driven, and highly detail-oriented
- Collaborative and empathetic; enjoy connecting with and supporting both users and teammates
- Legally authorized to work in the United States and available to work US hours
- Preferred: Experience with quantitative analysis and data visualization
